Questions about Products
- How is the quality of the products on your website?
- Does your real products are the same with the pictures on your site?
- Do you have your own factory?
- Will the handbags colors be faded?
- Can I Judge the size by the pictures?
- Can i return the goods if i am not satisfied with the quality?
- What Am I Supposed to Do If I Am Allergic to Alloyed handbags?
- How Is Your Wrapper?
- How to get the size of ring?
Questions about Shipping
- How long does it take to deliver the goods ?
- When will you ship the goods after i place my order?
- Why should we need your accurate E-mail address?
- What are the shipping costs?
- How can I check the status of my order?
- Can I make a purchase from outside the U.S.?
Questions about Payment
- What forms of payment do you accept?
- How to pay via Paypal and West Union?
- Why my credit card payment is declined?
Other Questions
- How can I cancel my order?
- How can I change my order?
- How can I get a discount that wasn't applied to my order?
- Why won't my order go through?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- What are cookies? Do I need to enable cookies on my browser to shop at shandbags.com?
- Do you carry a specific brand/color/size/width?
- How can I find out more information about a specific item that is not shown on the website?
- The size/color I want is currently out of stock. Can you notify me when the item is available?
- Do you ship to addresses outside the U.S.?
- Do you ship to P.O. Boxes or Military APO/FPO addresses?
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Q: How is the quality of the products on your website?
A: All of our products are made from sterling silver or alloy and gold plated. The quality is top. You can go to formal sectors to examine the silver content after you have received your products. And you can return the goods if you are not satisfied with the quality.
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Q: How long does it take to deliver the goods?
A: It takes about 5-7 days to deliver the goods to the United States and 7-10 days to European countries.Please note that, if you are in a country where EMS can't reach, such as Middle East, Africa and Egypt, we will deliver the goods via DHL, and it costs 10-15 days. Due to the high shipping fee of DHL, customers from these countries have to share some of cost according to the total shipping fee. The moment we send the goods out, we will send a tracking number to our customers and they can check the shipment on this website: http://www.ems.com.cn/english-main.jsp. Generally, the goods delivered to the United States can be checked on the above site the moment the goods is sent. However, it takes 2-3 days to check the shipment to other countries because EMS renews their shipping information within 2-3 days. We apologize here if that brings you inconvenience.
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Q: Why should we need your accurate E-mail address?
A: we are selling replicas and the customhouse constrains strictly on these goods. So, there is a possibility that your goods will be held in custom. Or, the goods is kept long in stock in custom and the shipment is delayed. Meanwhile, overseas shipment will more or less encounter some unpredictable accidents which delay the shipping. Under such circumstances, we will contact the EMS or DHL immediately and solve the problems as soon as possible. At that time, we will definitely give you a satisfied reply. Therefore, you have to make sure that the e-mail address you give is accurate and used often, or else, we can't notify you in time if the above situations happen or the products you request are out of stock. If we can't notify you in time, the shipment is delayed and this is the last thing that we want to happen.
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Q: What forms of payment do you accept?
A: yhandbags accepts major credit cards: Visa, MasterCard. yhandbags also accepts Cashier's Checks and Money Orders. Also, we accept payment via Paypal and West Union. To learn more about our payment options, click here.
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Q: Why my credit card payment is declined?
A: As for payment. We usually advise credit card. You can also pay via Paypal and West Union. Please note that if you pay via credit card and it is declined, you can check whether your information is right referring to http://www.shandbags.com/payment.php, especially pay attention to the country and state you have chosen. If it still doesn't work, please mail us through shandbags.com@gmail.com or change your payment method.
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Q: How can I check the status of my order?
A: If you have your order confirmation number, click here to check the status of your order. To learn about more about order tracking, click here.
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Q: How to pay via Paypal?
A: If you pay via Paypal, you should first send your Paypal account (the e-mail address that is registered in Pay Pal company) via email, and then we will send you the Paypal invoice. After you receive the Paypal invoice, you can confirm your order and then the payment is successful.
If you pay via West Union, you need to go to the bank to fill in the information of payee. Please contact us via shandbags.com@gmail.com and we will send you the details of payee. And you have to pay much attention to the correct name of payee, because if you write them wrong, we can not get the money from bank and even your goods will be delayed delivery.
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Q: What are the shipping costs?
A: EMS Standard Ground Service is free to shandbags.com customers. Allow 3-10 business days for receipt within the United States. For non-U.S. orders, shipping costs are based on product weight and destination address. To see shipping costs for non-U.S. orders, add items to your shopping cart and proceed to check out. All costs and terms of service will be presented before you complete the order.For more information, please refer to http://www.shandbags.com/Free_Shipping.php
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Q: Does your real products are the same with the pictures on your site?
A: All pictures on our site are taken from the actual objects. You can rest assured that you will receive the products that look exactly like the pictures. Different monitors may display tiny color differences. Therefore, sometimes it is inevitable that the products you receive are different from what you see in the pictures. The picture is for a reference only, and the actual item is the standard.
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Q: Do you have your own factory?
A: Our products are supplied directly by factory, and we offer you the most favorable prices. We just pursue small profit and large sale volume.
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Q: When will you ship the goods after i place my order?
A: After you have confirmed you order, we will begin to deal with your order and send your goods out in sequence. Due to large quantity of orders, we will send the goods out in the same day if you pay before 12 pm of the day. If there are special conditions, we will send the goods out the second day. Please understand that we don't ship goods on Sunday.
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Q: Can I Judge the size by the pictures?
A: In order to show you more details of the products, we have Macro Shots of the pictures. Thus, please don't judge the size of the products by the pictures. The description is the standard. Before you buy, it is advisable to measure what size you fit in case you receive the products in wrong size.
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Q: Can i return the goods if i am not satisfied with the quality?
A: Before we ship the goods, we generally examine carefully the goods. We will be responsible for the restocking fee if any quality problem is found and you want to return. Under such circumstance, you just need to pack the goods well and send them back via ordinary mail.
But if it is not about the quality problem and you want to return, you have to take responsibility for the shipping fee. Please note: that the size is too large or too small and color difference is not included in quality issues.
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Q: Will the handbags colors be faded?
A: Most of jewelries at our site are metal plated. And Metal will normally be oxidized, for example, gold will be darken; iron will go rusty and silver will change colors. If the handbags is not taken good care, it will be easy to change color and oxidize. Care tips are as follows:
First, DO NOT swim by wearing the handbags, especially in the Sea.
Second, Do NOT make the handbags touch the sulfur. handbags and sulfur will produce chemical reaction.
Third, take your handbags off when you are washing in case the handbags touches alkali and bleaching cream with chlorine.
Fourth, when you clean the handbags, please do use the Silver Polishing Cloth in case scratches and damage.
Fifth, Place your jewelries separately in case scratches and damage.
Sixth, when you are not wearing the handbags, please dry it completely before you put it away in case the water steam will make it lose the gloss. Put the handbags in an airtight plastic bag and then place it in jewel case to cut if off from the air.
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Q: What Am I Supposed to Do If I Am Allergic to Alloyed handbags?
A: Normally, many ladies will not be allergic to alloyed handbags. But there is exception. Some people can just wear sterling silver or gold handbags but sterling and gold can not be made into various jewelries. All of jewelries on our site are allergy free and we have 925 sterling silver handbags and you don't need to worry about allergy by wearing them.
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Q: How Is Your Wrapper?
A: All jewelries, expect for the large ones and handbags that has special instructions, come with refined wrappers. If you have special request, you can buy jewel cases on our site to show your decency.
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Q: How to get the size of ring?
A: Many customers have trouble in finding the rings in the right size. Our site only offers rings range from 6 size to 11 size. Here is the size table:
Diameter of Ring (mm) |
16 1/3 |
16 2/3 |
17 |
17 1/3 |
17 2/3 |
18 |
18 1/3 |
18 2/3 |
19 |
19 1/3 |
19 2/3 |
20 |
20 1/3 |
Inner Circumference of Ring (mm) |
51.3 |
52.4 |
53.4 |
54.5 |
55.5 |
56.6 |
57.6 |
58.6 |
59.7 |
60.7 |
61.8 |
62.8 |
63.9 |
Japan |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
22 |
23 |
Hong Kong |
12 |
13 |
14.5 |
16 |
17 |
18 |
19 |
20.5 |
22 |
23 |
23.5 |
24 |
25 |
USA |
6 |
6.5 |
6.5-7 |
7-7.5 |
7.5-8 |
8 |
8.5 |
9 |
9.5 |
10 |
10-10.5 |
10.5 |
11 |
UK |
L |
L-M |
M-N |
N-O |
O-P |
P |
Q |
R |
S |
T |
T-U |
U |
V |
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Q: How can I cancel my order?
A: Contact shandbags.com Customer Service service@shandbags.com as soon as possible after placing your order. Please note that your order is sent to the manufacturer as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to stop the shipment.
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Q: How can I change my order?
A: Contact shandbags.com Customer Service at service@shandbags.com as soon as possible after placing your order. Please note that your order is sent to the manufacturer as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to make a change.
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Q: How can I get a discount that wasn't applied to my order?
A: Please contact shandbags.com Customer Service at service@shandbags.com with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied directly to the paypal account.If you don't have a paypal account,you could get the dicount for next order during EXPIRY DATE for the dicount code.
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Q: Why won't my order go through?
A: Below are the most common explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact shandbags.com Customer Service at service@shandbags.com to complete your order over the phone.
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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard for credit card payment. Below are additional explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has co ded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact shandbags.com Customer Service at service@shandbags.com to complete your order over the phone.
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Q: What are cookies? Do I need to enable cookies on my browser to shop at shandbags.com?
A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at yhandbags. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your shandbags.com account information.
-------------------------------------------------------------------------------------------------------- Q: Do you carry a specific brand/color/size/width?
A: Below are two quick and easy ways to find the products you are looking for:
- Click on the "Advanced Search" link at the top of this page and you will be taken to a page where you can select multiple search criteria. After making your selections, the results of your search will be displayed.
- Click on the "Brands" link at the left of this page and you will be taken to a page that includes our complete list of brands. Click on any brand link to view all products that we currently carry for that brand.
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Q: How can I find out more information about a specific item that is not shown on the website?
A: Contact shandbags.com Customer Service send an email to service@shandbags.com. A shandbags.com Customer Service associate will be happy to assist you.
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Q: The size/color I want is currently out of stock. Can you notify me when the item is available?
A: On the product details view of most items, there is a "Notify me when my size is available" link that enables you to receive an email from us when a specific size/color is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact shandbags.com Customer Service at service@shandbags.com for further assistance.
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Q: Can I make a purchase from outside the U.S.?
A: Yes. You could purchase.no matter why are you from,except the coutries in the war.Please click here for details on international shipping.
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Q: Do you ship to addresses outside the U.S.?
A: Yes. yhandbags now ships orders to an expanding list of international destinations. Click here to learn more about international shipping.
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Q: Do you ship to P.O. Boxes or Military APO/FPO addresses?
A: Yes. When entering your shipping information during checkout, click the checkbox where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address. Please note yhandbags can provide return shipping for items.
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